Answering
Service
You lose business every time a
customer hears a busy signal or a recording telling them to phone back during
regular working hours. Our Answering Service gives them immediate access
to a trained associate who can assist them immediately, whether they are
next door or four time zones away.
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Your
account is customized to your needs: |
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- around-the-clock
- overflow
during heavy traffic periods
- during lunch
hours
- evenings
and weekends
- severe weather
conditions
- emergency
situations
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Messaging
Options
Customize your service to receive
messages by the most appropriate means for you – via pager, e-mail,
fax, cell phone, or voice mail – all according to your specifications.We
can even patch calls through to you, wherever you might be.
Call
Screening
Announce office hours,
list filtering information that gives your callers the option to access
your voice mail, other services, or provide an “infomercial” promoting
your services or products prior to connecting with one of our associates
for further assistance.
Appointment
Verification
Eliminate no-shows and double-booked
hours with our appointment verification service.
Flexible
Retrieval
Incoming messages can be forwarded
to your voice mail box, cell phone, pager, e-mail account, or sent via fax
or can patch calls through to you, wherever you happen to be.
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Help
Desk / Customer Service
24-hour assistance on your products
and services. Our associates can assist in answering frequently asked questions,
troubleshooting, and other requests.
Attendance
Line
Employees can call a number assigned
to your company to report absences. Documentation from these calls include
the time of the call, the employee name and telephone number, the supervisor's
name, the reason for the call, and their expected return-to-work date.
Employment
Screening
We can set up a dedicated phone
number for your recruiting campaign. Our associates can screen callers,
gathering preliminary information to facilitate the interview process. It
will be easy to decide who to call back with Rochester Telemessaging Center
as part of your HR department.
National
Accounts
Rochester Telemessaging Center
specializes in providing efficient service to nationwide companies whose
services are often complex and require high levels of consumer confidence.
Whether your organization has three locations or three hundred, we make
your telemessaging process a breeze.
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